By Jon Asplund | January 29, 2024

Before he got out from behind the retail drug counter, Maurice Shaw spent about eight years at major retail pharmacies owned by Walgreens and CVS.

Those years were marked by chronic understaffing, managing a revolving door of low-wage technicians who bore the brunt of customer wrath and waking up in the middle of the night in dread wondering if he’d made a prescription mistake.

These days, Shaw says he’s like many other pharmacists who are staying in the profession. He escaped the stress of retail and works now as a clinical pharmacist at the University of Illinois Chicago, helping manage the Medicaid Preferred Drug List.